FAQ
Most Popular Questions
  • How do I get my username and password?
  • How do I update my email address or change my password?
  • Who has seen my resume?
  • What happens when I delete a resume?
  • How do I edit my resume?
  • What Confidentiality options do I have?
  • What happens when I apply online to a job posting?
  • How do I enable cookies?
  • How can I get the most relevant search results?
  • Why does my Word Resume look different on the site?
  • How can I reduce the volume of email you send me?
  • What are the guidelines for uploading a Microsoft Word resume?
  • Why is my Resume not getting many hits?

    • All Questions

    Search Jobs
    My CareerOne Account
    Apply Online
    Resumes
    Word Resumes
    Troubleshooting

    Search Jobs
    Q: How can I get the most relevant search results? Top
    A: Keywords are used to determine the job search results. The job search results page lists job postings that contain the specified keywords. Enter one or more keywords that you would expect to see in your preferred job.

    If looking to work in a specific town or area, try typing the name of the town or city as a keyword and select the closest location listed in the Choose Location box. If you are looking to work from home or only part-time, try keywords like Work from Home or Part-time.

    Keyword Search Tips
    Introduction:
    Enter keywords for the job titles and job descriptions you would like to see. Keywords are words, phrases, and terms that you can enter to describe educational and professional experiences, skills, and company names. They will be used to search for jobs containing those words in their titles or descriptions. By typing in various keywords, you will maximize your chances of retrieving jobs that most accurately match what you're looking for.
    You can create more-complex keyword searches by using “operators” within your keyword strings. Below is an explanation of the most widely used keyword “operators.”
    Examples include programmer, truck driver, SAP, telecommunications, human resources, marketing, sales, cashier, manager, etc.

    "AND"
    “And” between each keyword lets you see search results that include all the keywords you’ve entered. This is the default search method when you enter multiple keywords with just spaces between them. The space is read as “and.” When you use this method, you’ll get a narrow, focused set of search results because all keywords will be included.
    Example: banking AND services

    "OR"
    “Or” between each word produces a broader search. The results will include any combination of your keywords. To use an “or” search, separate each keyword with a comma (,) or type the word “or” between the words. Use an “or” search when more than one word could describe the same term.
    Example: waiter OR server

    "And not"
    When used between keywords, “and not” excludes the keyword or keyword phrase following it. Use “and not” to eliminate certain jobs from your search results
    Example: electrical engineer And not software engineer

    Quotation Marks""
    When used around keywords, quotes define an exact phrase. Use quotes around the keywords that you want to search as one phrase.
    Using Quotation Marks typically narrows your search results. Example: "banking services"

    Parentheses ( )
    When used around keywords, parentheses separate keyword phrases. Use parentheses when searching for multiple phrases at the same time.
    Using parentheses typically narrows your search results.
    Example: (banking OR services) AND NOT teller

    Asterisk *
    Using * (Shift + 8) after a root word will bring back any results that contain a variation of that root word in the title or description.
    Using *, known as the wildcard, widens your search results. Use wildcards when there are similar keywords that use the root word that would be an appropriate match.
    Example:bank*

    Q: How can I get more information about a job posting? Top
    A: Since advertisers post their own jobs, they are responsible for the information in the job listing. For more information on a job, we recommend that you contact the advertiser in question. If an employer has omitted a way to contact them, please contact us and we will ask the advertiser to update the job posting as soon as possible. Note: Although most jobs are listed for 30 days, advertisers can remove their job postings whenever they like.

    Q: Why is there a star beside some Job Postings in the Search Results? Top
    A: The Employers who posted those particular Jobs chose to highlight them with a star in order to draw your attention.

    Q: How can I remove types of Jobs that I'm not interested in? Top
    A: You can remove many of these Jobs by using AND NOT. For example, if you want to see marketing jobs that don't include Work From Home offers, you could input marketing AND NOT home.

    Q: Why are the Search Results limited to a maximum of 1000 Jobs? Top
    A: This limit was implemented to improve site performance, and there are no plans to change the current limit. Using the right Keywords lets you optimize the Search Results you receive and create a more effective and targeted job search, negating the need for more results.

    My CareerOne Account
    Q: How do I get my username and password? Top
    A: If you forgot your username and password, please go to the Username & Password page. You will be asked to enter the email address associated with your CareerOne account. Once you complete the form, an email message will be sent that includes your username and a link to a page where you can create a new password. Once you reset your password, you can log in to your account with your existing username and new password.

    If you've changed email addresses or forgotten which email address you used for creating an account, please email us with as much of the following information as possible: your old email address, first name, last name, street address, city, state, country, postcode, and phone number. Once we verify your information, we will email your Username and Password to your current email address.

    Q: How do I update my email address or change my password? Top
    A: You need to log into your account and click My Account. Click Change Password and enter your current and new Passwords in the fields provided. Click Submit.

    Your password must be between 8 and 20 characters long. You can use uppercase or lowercase letters.

    Q: How do I edit my contact information? Top
    A: The easiest way of modifying personal information (such as your address, Username and Password, and Career Level), is to go to your Account Profile page. To access your Account Profile page, click the link in the top navigation bar. Information you update in your Account Profile is automatically updated in any Resumes and Applications you've created.

    Q: I have forgotten my e-mail address, how do I log in to my CareerOne account? Top
    A: If you've changed email addresses or forgotten which email address you used for creating an account, please email us with as much of the following information as possible: your old email address, first name, last name, street address, city, state, country, postcode, and phone number. Once we verify your information, we will email your Username and Password to your current email address.

    Q: How can I reduce the volume of email you send me? Top
    A: There are steps you can take to minimize the amount of emails you receive from us so that you only receive the content you want. Please perform the steps that relate to the email issue(s) you're having.

    Receiving numerous emails from the same advertiser? Some advertisers have automated candidate alerts that look for new resumes that match selected criteria. If you've renewed your resume, the same alert might mistake your resume for one it hasn't viewed before and send you another email. If you don't want advertisers to be able to find your resume, choose to make your resume private on the resume Listings and Activity page (Note: This will mean that NO advertisers will be able to find your resume unless you've sent it to them). You will still be able to use your resume to apply online to job postings that interest you.

    Receiving too many updates or offers? Change the CareerOne Updates and Other Information Offers settings on your My Account page. It can take a week for these settings to take effect.

    Receiving too many Job Alert (saved search) emails? You can control the frequency of these emails by changing your notification settings. You can choose to receive emails less frequently or not at all. You can always view your matching results by logging in and selecting your Job Alert (saved search) from the Job Alert (Saved Search) page.

    Receiving too many Newsletters? To unsubscribe from some or all of our Newsletters click on the unsubscribe link from the footer of your newsletter. This will take you to the page where you can unsubscribe.

    If these steps don't produce the desired results, and you decide that you want to delete your account, you need to contact us. In your request, include the following information (for verification purposes only) and make sure that you indicate that you want your account deleted: Username, Street Address, City, State/Province, Country, Postcode, Phone Number.
    Note: To preserve your privacy, we reserve the right to refuse any request where the information does not directly match the information in your account.

    Q: How did an account get created with my email address? Top
    A: This could have happened in a few ways:
    • You applied to a job or created an account on an advertiser's web site that uses CareerOne's technology. An account created on one of these sites works across most Monster-run properties.
    • If you share an email address with someone - a friend or family member perhaps - they may have created an account or applied to a job in the past.
    • Some internet providers recycle email addresses. Your email address may have belonged to someone else in the past.

    Q: Can I have multiple accounts using the same email address? Top
    A: You can only have one account per email address. To have multiple accounts, you will need to obtain additional email addresses.

    Q: How do I change my CareerOne Updates and Offers subscriptions? Top
    A: If they come directly from CareerOne, you can change your settings by going to your Account Profile and changing your answer under CareerOne Updates and Other Information and Offers. For some third-party emails, you will need to contact the vendor the offer came from as well.
    Note: To unsubscribe from some or all of our Newsletters click on the unsubscribe link from the footer of your newsletter. This will take you to the page where you can unsubscribe.

    Q: Has, or will, my information be sold to any Third Parties? Top
    A: No, your information will not and has not been sold to third parties. CareerOne is collecting these promotional offers to send to you if you have chosen to opt-in to receive them.

    CareerOne will not disclose to any third party your name, address, email address or telephone number without your prior consent, except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings where such information is relevant.

    CareerOne also provides you with the opportunity to opt-out of these types of communications. If you choose to receive these types of communications at the time of registration but later decide you no longer want to receive them, simply log into your CareerOne account and edit your preferences in your Account Profile.

    Q: What is a Job Alert (saved search)? Top
    A: A saved search is an automatic job hunter. You tell it what to look for, and it retrieves a list of jobs matching the criteria you entered and emails them to you as often as you'd like. This lets you efficiently organize your job search without having to repeat the same searches every time you visit our site.

    Q: How do I save my job Alert (search)? Top
    A: When you search for jobs, you can save that specific search if you're already logged in. From the Job Search Results page, just click Save as job Alert. You can then configure your Job Alert (saved search) and how often you would like to receive emails with matching jobs. If you are not logged in, when you click Save as Job Alert you will be taken to the Login page, where you will have to follow the on-screen instructions.

    Q: Can I use my Advertiser username and password for my Hunter account? Top
    A: No. These are two separate accounts.

    Q: Does my account expire? Top
    A: Protecting your account data is a high priority at CareerOne. If you do not log in to your account for an extended period, your account will expire and all applicable account data will be deleted. If your account was deleted, you can create a new account. You can use your previously deleted email address and password or you can use a new email and password.

    Apply Online
    Q: What happens when I apply online to a job posting? Top
    A: When you apply online, advertisers receive your resume and cover letter (if you chose to include one) via email. Advertisers can also access this information at any time within their CareerOne accounts. When you apply online, the job posting and the resume you included is then listed and can be tracked on your History page. The History page does not list jobs applied to via email, mail or fax.

    Note: In some cases, Advertisers may use the 'Apply Online' link to take you to their company website to complete an application process. When you apply online using this method, it is not tracked on your History page.

    Q: I used Apply Online and received an email saying my email was not delivered. Does the advertiser have my Resume? Top
    A: When you Apply Online to a Job Posting, the advertiser receives your application in 2 ways:
    • In their email inbox.
    • Automatically filed within the Job Folder in their CareerOne account.
    You can verify that an advertiser received your application by going to your Apply History page (which you can find by clicking Apply History on the navigation bar). If it is in the Apply History section, the employer received your Resume.

    There are many reasons that you might receive an email not delivered email message (spam blockers, full email account, invalid email address, etc.), which is why we recommend clicking Apply Online when you want to submit an application.

    Q: How can I apply to a job posting that doesn't include contact information? Top
    A: Please contact us with the following information about the Job Posting: its URL (Web page address), the name of the company posting the Job, the title of the Job, the location of the Job. We will contact the employer and notify them that the posting is missing contact information. The employer can then choose whether or not to modify the posting. Employers alone decide the content of their job postings, including the application method(s) they want to provide.

    Q: Why did I get a 'No Such Job' error when I applied online? Top
    A: This error is caused by a compatibility issue with the Content Advisor password feature in Internet Explorer. At this time, Resumes cannot be submitted while that feature is enabled. We suggest disabling that feature while you are applying to Jobs. To do this, follow these steps:
    1. Go to the Tools menu, click Internet Options, and click the Content tab.
    2. Click Disable under Content Advisor.
    3. Enter the Supervisor Password and click OK.
    4. Close and Re-open Internet Explorer.
    5. Find a Job and apply.
    Note: If the above case does not apply, check your Privacy Settings in Norton Internet security. You may need to alter your Privacy Settings to apply to jobs on our site.

    Q: How can I see the jobs I've applied to? Top
    A: Your Applications from the last 18 months can be viewed by logging into your account and clicking on My Apply History.

    Q: Why should I create a cover letter? Top
    A: For hiring managers, choosing between two candidates with comparable resumes often comes down to the content of their cover letters. Though tailored letters should be written specifically for each position you're applying to, following these fundamentals can increase your chances of securing interviews.

    First Steps
    • Do Your Research: The more you know about the employer's needs, the more compelling your letter can be.
    • Determine Your Selling Points: Set yourself apart by listing the top five reasons why you're an excellent candidate.
    Constructing the Letter
    • Heading/Date/Inside Address: Use a standard, business-letter format that matches your resume.
    • Salutation: Always address a specific person if possible; use Dear Hiring Manager if not.
    • Opening Paragraph: Clearly indicate the position you're applying for, how you were referred to the opportunity and why you're an excellent candidate for the job.
    • Body: Demonstrate how your credentials, experience and track record will benefit the hiring company.
    • Closing Paragraph: Provide a call to action for the hiring manager; restate you strong interest in an interview.
    • Complimentary Close and Signature: End with a professional close such as Best regards, Sincerely or Respectfully.
    Check out more CareerOne cover letter resources here.

    Q: Why can't I create a Cover Letter when I Apply Online? Top
    A: You always have this option. However, since the Cover Letter field opens in a new window, any pop-up blocking you have enabled on your system might be preventing it from opening.

    To work around this issue, create a Cover Letter in your CareerOne account prior to applying to the Job. The Letter will then be available for use when you Apply Online. To do this, log in to your CareerOne account and click My Cover Letters in the navigation bar.

    Resumes
    Q: Who has seen my resume? Top
    A: The # of Times Viewed by Advertiser counter keeps a tally of the number of times your Resume has been viewed by advertiser who pulled your Resume from the database. If you Apply Online to Job Postings, when an advertiser views your Resume it will result in an increase in the number of Views that your Resume receives.

    We do not track who has seen your Resume, and you will only know that advertisers have seen your Resume if they contact you.

    Q: Why is my Resume not getting many hits? Top
    A: Make sure that your Resume is Searchable. If it isn't Searchable you will not receive any hits. Click Renew on your Resume Listings and Activity page to refresh your Resume. This will make it appear as though your Resume was just posted. If this still doesn't generate any response after a few days, contact a Seeker Support Specialist at 1800 555 010 to check the accessibility of your Searchable Resume.

    Q: How can I complete a Resume that I previously abandoned? Top
    A: Click the Edit link for your Resume. On the Resume Edit View, you should see headings and links for sections that you have not yet completed. Click the link and you will be taken directly to the right page to add in the information.

    Q: How do I edit my resume? Top
    A: CareerOne has updated the editing process to make it easier and more efficient for you. There are Edit links next to each section of the Resume Edit View, which will take you directly to the right page to make your modifications. Upon finishing your modifications, you will be returned to the Resume Edit View to verify your changes.

    Q: What happens when I delete a resume? Top
    A: If you delete your resume it will be permanently deleted and irretrievable, except for an archival copy that CareerOne is required by federal regulation to maintain for a period of up to 2 years. If you delete a resume that you used to apply online for a job, or that was searchable, employers, recruiters and others who have paid for access to the CareerOne resume database or paid to obtain a copy of that database, as well as parties who have otherwise gained access, may have retained a copy of your resume in their own files or databases. CareerOne is not responsible for the retention, use, or privacy of resumes in these instances.

    Q: Do I need to post a Resume to use CareerOne? Top
    A: No. We encourage you to have one or more updated Resumes in your account that you can quickly access when applying to jobs, but this isn't required. If you're concerned about keeping your job search a secret (from a current employer, for example), our posting options let you create a Resume and still remain completely anonymous.

    You have three Confidentiality options when storing your Resume on CareerOne:
    • Public: When you enter your Resume, click on Public and your Resume will be Searchable by advertisers. Only one Resume can be Searchable at a time.
    • Public with Hidden contact information: Storing your Resume as confidential keeps your Contact Information, present employer and References private, but your Resume is still Searchable by advertisers. Advertisers can contact you through an anonymous email address we assign you. It's your choice to contact the advertiser. To hide your contact information click on Hide the following information check box under Resume Status when you create a resume. If you want your present employer's name hidden, be sure to choose Present as the end date for your current Job on the Work Experience screen of the builder.
    • Private: Your Resume will not be available in the searchable database so advertisers cannot search for it. However, your Resume still remains in our system and you can send it to advertiser when you Apply Online. This is a good option if you want to apply to a specific position without being contacted by other advertisers who have found your Resume online. You can make it Searchable at any time.
     

    Q: What Confidentiality options do I have? Top
    A: You have three Confidentiality options when storing your Resume on CareerOne:
    • Public: When you enter your Resume, click on Public and your Resume will be Searchable by advertisers. Only one Resume can be Searchable at a time.
    • Public with Hidden contact information: Storing your Resume as confidential keeps your Contact Information, present employer and References private, but your Resume is still Searchable by advertisers. Advertisers can contact you through an anonymous email address we assign you. It's your choice to contact the advertiser. To hide your contact information click on Hide the following information check box under Resume Status when you create a resume. If you want your present employer's name hidden, be sure to choose Present as the end date for your current Job on the Work Experience screen of the builder.
    • Private: Your Resume will not be available in the searchable database so advertisers cannot search for it. However, your Resume still remains in our system and you can send it to advertiser when you Apply Online. This is a good option if you want to apply to a specific position without being contacted by other advertisers who have found your Resume online. You can make it Searchable at any time.

    Q: How do I change my Confidential status? Top
    A: You can change it as follows:
    1. Log in to your account and click Resumes on the navigation bar near the top of the page.
    2. Click View/Edit, on the resume you want to change and then click on EDIT in Resume Status.
    3. Here you can change your status as desired.

    Q: What do the Education Levels mean? Top
    A:
    • Year 10 completion / Leaving Certificate: Completed year 10
    • High School or Equivalent: Completed year 12 HSC.
    • Certificate Level : Completed an organized program of study given by a recognized body or authority in a given subject area. (e.g. TAFE)
    • Diploma / Advanced Diploma : Received training in a special skill to be pursued in a trade (i.e., mechanical, electrical, carpentry, etc.).
    • Some University Coursework Completed : Attended university but has not graduated.
    • Associate Degree: Completed undergraduate studies and earned a 2-year degree at an accredited institution.
    • Bachelor's Degree: Completed undergraduate studies and earned a 4-year degree (i.e., BA, BS, etc.) at an accredited institution.
    • Master's Degree: Completed post-university graduate studies and earned a master's level degree (i.e., MBA, etc.) at an accredited institution.
    • Doctorate Degree : Earned degree (i.e., PhD), title or rank of doctor from an accredited institution.
    • Other Professional Degree : Earned a professional degree (i.e., law, medical, dental, etc.) at an accredited institution.
     

    Q: How do I block companies from seeing my resume? Top
    A: You can prevent certain companies from seeing your public resume on CareerOne (you can block up to 20 companies). This feature is helpful if you don't want your current employer to find your resume. Once you create and post your public resume, go to the Block Companies link on the navigation bar. Search or browse the company (or companies) you want to block. Your resume will not be visible to them.

    Q:Will companies be blocked immediately?
    A: It can take 2 to 4 hours to block a company from finding your public resume. If you're concerned that a blocked company might find your public resume during that time, set your resume to private for a few hours. After 4 hours or so, change your resume back to public. Your blocked companies will be blocked and other employers will see your resume.

    Q: What if I can't find the company I'm looking for?
    A: Make sure the company name is spelled correctly. If the spelling is correct, this company may not be associated with CareerOne. Some advertisers may post jobs on CareerOne, but they do not have access to CareerOne's database of public resumes. Only companies with active CareerOne's resume database access are available to be blocked. Your company search results will consist of the top (up to 40) matching company names. If you don't find the company you're searching for, keep checking the search companies page. We add new companies daily.

    Q: Can I be sure a blocked company won't see my resume?
    A: CareerOne cannot guarantee that a blocked company can always be prevented from seeing your public resume. For example, a company could receive your resume from a recruiter or other third party. Also, if a company has multiple variations of its name, you may be unable to block all variations because of restrictions on how many employer listings you can block at one time (20 maximum).

    Q: How do I change the phone numbers listed in my Resume? Top
    A:
    1. Log into your account and click Resumes on the navigation bar near the top of the page.
    2. Click Edit below your resume title.
    3. Click Candidate Info on the list of Resume Sections. On this page, you can change the phone numbers that you previously entered.
    4. Click Save.

    Q: How can I set contact preference to both phone and email? Top
    A: If you choose to select a contact preference, you must choose either Telephone, email or Mobile Phone. Making this choice only indicates a primary preference, it will not prevent an employer from contacting you using an alternative method. If you do not wish to indicate a contact preference, you can leave this selection blank.

    Q: Does selecting a Contact Preference block employers from using other methods? Top
    A: No, contact preference simply indicates your preferred method. Choosing a contact preference does not prevent employers from contacting you via any available contact information provided in your resume.

    Q: What should I enter for work experience if I've worked in various fields? Top
    A: In order to demonstrate an accurate presentation of your experience, you should summarize the amount of professional experience that you have accumulated over the course of your career.

    Q: Which occupations should I select if I'm interested in several? Top
    A: You may choose up to 5 occupations that you are interested in. Select categories and occupations you are interested in from the dropdown box. Use the [+] symbol to expand and [-] to contract the list.

    Q: Should I skip the Language fields if I only speak English? Top
    A: If desired you may enter this information in order to clearly communicate your capabilities.

    Q: Why is code mixed in with my Resume? Top
    A: This can occur when you copy and paste text from other programs. This code is usually bullets, graphics, symbols, customized fonts, etc. that are not supported in the field into which you copied it.

    Q: What is the difference between Resume Preview and Resume Edit View? Top
    A: The Resume Preview will show you the version of the Resume that the advertiser will see. This version will only show those sections that you have completed. The Resume Edit View is a working version for your usage, and will not be shown to any employer. This version will show those sections that you have completed, as well as headings and links for sections that you have not yet completed.

    Word Resumes
    Q: What are the guidelines for uploading a Microsoft Word resume? Top
    A: When uploading a Microsoft Word resume, please follow these guidelines:
    • Resume must be in Microsoft Word format (version 97 or newer). If your Resume is not in Word format and you try to attach it, you will be notified immediately.
    • Regardless of your Resume's original file format, in order to attach it, it must first be saved as a Word document (*.doc) file. If your Resume was created using another program (e.g. Works or WordPerfect), you need to use the Copy & Paste Resume option. Note: Mac users may have to manually enter .doc to the end of the file name when saving their Resume as a Word Document (*.doc) file.
    • Resume file size must be less than 500k.
    • All images must be removed.
    • If using Word's Track Changes tool, you need to accept or reject all changes on your Resume and save it to your disk drive before attaching.
    • Resumes that contain viruses will not be accepted into the Resume Database. However, any information that has been entered into the Searchable text fields will remain in our system and Searchable.
    • Text from the Word Resume can be seen in the viewer, which is also fully keyword searchable.
    • The actual Word Resume is available for viewing via a link.
    If you're still having problems uploading a Word Resume:
    1. Select Start / Run on your desktop.
    2. Type wordpad and click Ok.
    3. Copy (Ctrl+C) and paste (Ctrl+V) your Resume text from Word into WordPad.
    4. Close your current Word Resume.
    5. Open a new Word document and copy the Resume text from WordPad into this new Word document.
    6. Save the document as a new Word file.
    7. Try uploading the new Word document.

    Q: Why does my Word Resume look different on the site? Top
    A: Some Resume formatting may not look the same when you view it on our site as it does in Word. This is because the Resume is being displayed as a Web page, which allows it to be Keyword-Searchable by advertisers. However, advertisers are able to download your Word Resume and see it in its original form. You can see this option by viewing the Resume from your CareerOne account page (click My Resumes link in the top navigation bar). The Download Word Resume link is at the top of the Resume Section.

    Q: Why am I having trouble uploading my Word Resume? Top
    A: This is most often caused by trying to upload a Word Resume from a computer that doesn't have Word 97 or newer installed. Word acts as a portal to allow the information to be transmitted to your account from a computer.

    Q: How do I fix a typo in my Microsoft Word resume? Top
    A: Click the View/Edit link below the Resume title. Modifications to the content, such as fixing a typo or adding information, should be made by replacing your Word resume which will permit you to completely replace the text and original document. Make any modifications to the Word Resume on your computer and then re-attach using the Browse button shown on the page. Attaching a new Word Resume will also replace the original Word Resume. This will also pull out the information from the new file and incorporate it into the CareerOne Resume.

    Q: My Word Resume has the text left-justified. How do I fix it? Top
    A: The Resume Preview page displays your attached Word Resume with all text left-justified. Employers are still able to download your original Resume in Word to see your intended formatting. We recommend using carriage returns to separate information that is tabbed into columns in your Word Resume.

    Q: The Word Resume Preview runs my text together. How do I fix this? Top
    A: Click the Edit link next to the Resume section. You will be given two options:
    • To replace your Word Resume which will permit you to completely replace the text and original document.
    • To modify the online version of your Resume. Modifications to the layout, such as inserting returns, should be made using this option. Changes made to this section will not affect the original Word Resume.

    Q: What can I do when I get 'Track Changes is enabled' when uploading my Resume? Top
    A: Resumes cannot be attached when Word's Track Changes feature is enabled in your document. Follow these steps to remove the Track Changes feature:
    1. Open the .doc file and save it as an rtf file (by using File menu / Save As option).
    2. Quit Word.
    3. Restart Word, open your .rtf file, and you should see some revisions highlighted in green.
    4. Select Tools menu / Track Changes / Highlight Changes.
    5. In that dialog, deselect Highlight changes on screen AND deselect Highlight changes in printed document.
    6. Click OK
    7. Select Tools menu / Track Changes / Accept or Reject Changes.
    8. Accept all should now be an active button (not greyed out). Accept all changes.
    9. Select File menu / Save As and save it as a .doc file.

    Troubleshooting
    Q: Why am I having problems accessing certain pages on the site? Top
    A: To maximize performance, CareerOne passes information to and from your computer on a regular basis. Some site features (e.g., account login, saving jobs) may not function correctly when there is Internet security or firewall software running on your computer. Your software (e.g., browser, pop-up blocker, firewall) will likely have settings that allow you to specify certain blocked information can be passed from our site. The settings to investigate are cookie blocking, ad blocking and blocking of referrer information. For assistance, contact the support department for the software in question.

    Q: How do I copy and paste text? Top
    A: Follow these steps:
    • Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
    • Copying: With the text now selected, press the CTRL key (CMD key for Macs) and press C.
    • Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V (CMD + V for Macs).

    Q: Why doesn't the link you sent me in an email work? Top
    A: Check to see if your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email program may display it on 2 lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.

    If this doesn't work, please contact us with as much of the following information as possible: first name, last name, street address, city, state, country, postcode, and phone number.

    Q: How do I clean out my cache or my temporary Internet files? Top
    A: Please follow these instructions for cleaning out your temporary Internet files or cache:

    Internet Explorer

    1. Depending on which version of Internet Explorer you're using, you'll click either View or Tools on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab.
    2. Under Temporary Internet Files, click Delete Files
    3. Click OK and you're all set.
    Firefox (Mozilla)
    1. Open Firefox (Mozilla).
    2. Click the Tools menu.
    3. Click Options.
    4. Click Privacy.
    5. Click the Clear button for cache.
    Safari (Mac Users)
    1. Click the Safari menu and select the Empty Cache option.
    2. Click the Empty button in the dialog that appears to confirm the deletion of your cache.
    3. Restart your computer.
    Google Chrome
    1. Click the Tools menu.
    2. Select Clear Browsing data.
    3. Select the checkboxes for the types of information you wish to remove. Click a link below to find out more about each option.
    4. Use the 'Clear data from this period' drop-down menu to select how much of your information you want to delete. By default, Google Chrome only clears information collected in the last 24 hours. To clear browsing information from a longer period of time, select another option in the drop-down menu. To wipe out all data, select the Everything option.
    5. Click the Clear Browsing Data button.
    Netscape
    1. Click Edit on the tool bar at the top of your browser and then select Preferences.
    2. Expand the Advanced category by clicking the + sign next to the word Advanced.
    3. Click Cache, then click Clear Memory Cache and then Clear Disk Cache.
    4. Click OK and you're all set.

    Q: What are cookies? Top
    A: Some Web sites store information in a small text file on your computer. This file is called a cookie. Cookies are short pieces of data used by Web sites to help count views on the site and to identify a Web user's browsing habits on their sites. For more information on cookies, consult your browser's help file.
    To allow cookies for IE 6.0:
    1. Select Tools menu / Internet Options.
    2. On the Privacy tab, click Edit. Add the Monster domain(s) that you use and click Allow.
    3. Click OK.

    If you don't allow cookies for our site, you may not be able to view some information or take advantage of the customized experience we provide our users.
    If you get the Cookies Not Enabled message:
    • Most cookies have an expiration date. If your computer's internal clock is improperly set, it may cause cookies to expire instantly.
    • Verify that third-party software on your computer (such as ad blockers and personal firewalls) aren't blocking cookies.
    • Check your browser's settings to make sure that cookies are enabled and allowed per session. For more information on this, consult your browser's help file.

    Q: How do I enable cookies? Top
    A: Please follow these instructions for enabling cookies:

    Internet Explorer 6.0 for Windows
    1. Select Internet Options from the Tools menu.
    2. Click on the Privacy tab.
    3. Click the Default button (or manually slide the bar down to Medium) under Settings.
    4. Click OK.

    Firefox (Mozilla)
    1. Go to the Tools menu.
    2. Select Options.
    3. Select the Privacy icon in the left panel.
    4. Check the box corresponding to Allow sites to set cookies.
    5. Click OK to save changes.

    Safari (Mac users)
    1. Click the Safari menu.
    2. Select Preferences.
    3. Click the icon labelled Security.
    To enable cookies:
    1. Set the option labeled Accept Cookies to Always.
    2. Click OK to save changes and close the dialog box.

    Internet Explorer for Mac
    1. Click the Edit menu.
    2. Click Preferences.
    3. On the left margin, under Receiving Files, click Cookies.
    4. Next to When receiving cookies, select Never Ask.
    5. Click OK.

    AOL for Mac
    1. Click the My AOL menu.
    2. Click Preferences.
    3. Click the WWW icon.
    4. Click Advanced Settings.
    5. On the left margin, under Receiving Files, click Cookies
    6. Next to When receiving cookies:, select Never Ask.
    7. Click OK and click OK again.

    Google Chrome
    1. Click the Tools menu.
    2. Select Options.
    3. Click the Under the Hood tab and find the Security section.
    4. In the Cookie settings drop-down menu, click "Allow all cookies." This is the default setting in Google Chrome. This option lets first-party and third-party websites set and receive cookies on webpages you visit. First-party cookies are set by the website you're visiting. Third-party cookies are set by websites that have items embedded in the website you're visiting, such as advertisements, pictures, or videos. When you next visit the website, first-party and third-party cookie information is sent back to the respective websites.
    5. Click the Close button.

    Q: How do I delete all cookies? Top
    A: Follow these instructions to delete your cookies:

    Internet Explorer 6.0 for Windows
    1. On the Tools menu, click Internet Options, and then click the General tab.
    2. In the Temporary Internet Files section, click Delete Cookies, click OK, and then click OK again.

    Internet Explorer 5.x for Windows
    1. On the Tools menu, click Internet Options, and then click the General tab.
    2. Under Temporary Internet Files, click Settings.
    3. Click View Files.
    4. On the View menu, click to select the Details command.
    5. Highlight them all at once and then either: drag them to the Recycle Bin, press the Delete key, or right-click the files and select Delete.

    Firefox (Mozilla)
    1. Open the Tasks menu, choose Privacy & Security, and then choose Cookie Manager.
    2. Choose View Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer.
    3. Click Remove All Cookies.

    Safari (Mac)
    1. Click Preferences, then Security, then click Show Cookies.
    2. Click Remove All button (a dialogue box will be displayed to make sure you really want to remove them). Click Remove All again
    3. Click Done.

    Internet Explorer for Macintosh
    1. On the Edit menu, click Preferences.
    2. Click Cookies.
    3. Click the Cookie that you want to delete.
    4. Click Delete, and then click OK.
    5. Close Internet Explorer before accessing Monster again.

    AOL for Macintosh
    1. Open AOL.
    2. On the My AOL menu, click Preferences.
    3. Click WWW icon and click Advanced Settings.
    4. On the left margin, under Receiving Files, click Cookies.
    5. Click the Cookie that you want to delete.
    6. Click Delete, and Click OK.
    7. Close AOL before accessing Monster again.

    Google Chrome
    1. Click the Tools menu.
    2. Select Options.
    3. Click the Under the Hood tab and find the Security section.
    4. In the Cookie Settings section, click the Show Cookies button.
    5.To delete all cookies from the list, click the Remove All button.
    6.To delete a specific cookie, select the website that issued the cookie you'd like to remove. Click the Remove button.
    7.Click the Close buttons for the Cookies dialog box and the Google Chrome Options dialog box when you're done.

    Q: HTTP 404 File Not Found or Page Cannot Be Displayed Top
    A: Occurs if there is a failure in the connection between your browser and our server or if the URL is not entered correctly. You can often bypass this error by clicking refresh or reload on your browser toolbar.